Customer support for any company can be notoriously annoying and inept. Now you can add ‘(unintentionally?) humourous’ to the list too. I called up Tata Sky satellite TV‘s helpline today to drop ESPN from our account today, now that the World Cup is over. After a brief wait, I was connected to a customer service representative (CSR in the dialogue below)…
CSR: Good afternoon Mr Ankur Banerjee, how may I help you?
Me: I wanted to drop the ESPN add-on package from my account.
CSR: Sure thing, Mr Chatterjee. Please wait while we check you out. (‘check you out’? Did some wise guy actually write that in the script reps have to follow?)
CSR: Thank you, for waiting Mr Mukherjee. The package you requested has been dropped from your account.
Me: (trying to control laughter at this point) …
CSR: Mr Mukherjee?
Me: Erm…right…of course. Thanks.
CSR: Have a good day, Mr Chatterjee.
I can’t help but laugh how within that short span of time with customer information available on-screen someone could get my name wrong so many times. Maybe Tata Sky customer service reps are allowed one-joke-at-the-expense-of-customer per hour, to lighten the mood in the workplace. That, or the guy suffers from ADD.