There have been quite a few web-based ‘local search’ engines in India. ‘Local search’ is a search engine which enables you to find – at the very least – addresses and telephone numbers of various business establishments, restaurants, movie theatre show timings, etc in your particular city. A few major players in the Indian local search business are Yahoo! India Local Search, JustDial, AskLaila, OnYoMo; plus some niche players such as Foodiebay (restaurant listings and reviews) and Burrp.com (events, restaurants, pubs, cafes; I reviewed an associated service name Burrp! TV earlier).

However, most of these services are intended to provide you with information before you leave your house / workplace. You can look up information for a place you plan ahead in visiting. If you want to make a spur-of-the-moment decision to go to some restaurant or find a business when you’re on the road, you were pretty much screwed. Sadly, most of these local search engines don’t have good mobile interfaces (except for JustDial). JustDial also operates a human-operator assisted telephone helpline (6999-9999). The way this works is that you call the number, a human operator types in your queries into the normal JustDial interface, and then reads out the results to you.

As you can imagine, this procedure can be quite cumbersome. You may be unlucky enough to get an operator who isn’t that good / doesn’t understand what you’re saying. Many times call centre operations are based out of one city, and if you’re calling in from another city then they’ll be thoroughly confused (as I’ve found out at times).

So you were pretty much screwed in such situations…until now. To circumvent these and other problems, Google India launched Local Voice Search about a year ago. It was a laughable attempt at that time, because the whole operation was based on a human-operator picking up the phone and keying in whatever you wanted to know into standard Google Search. Totally not worth talking about. Now however, they have shifted to an automated voice recognition system – which makes the game a bit more interesting.

If you stay in Delhi (NCR), Mumbai, Bangalore or Hyderabad, dial the toll-free number 1-800-41-999-999. This connects you to Google’s automated voice-based local search system. The system will prompt you to speak a type of business (e.g., ‘cafe’, ‘pizza’…), restaurant / shop / other business establishment (e.g., ‘Subway’, ‘DHL’…), or movie for show timings (e.g., The Taking of Pelham 123).

The voice recognition system will they play back what it understood, ask for confirmation, and then prompt you to speak the area name in which you are seeking whatever you want. In case automated voice recognition fails, the system will transfer your call to a call centre where a human operator will assist your search. (Human assist is available only from 8am to 12 midnight though.) Once the system has recognized all your choices correctly, it will read out the top three results for you – and also send you an SMS containing details for free (if you’re calling from a cellphone number).

I have tried out the service a few times, and my reaction to it is mixed.

  1. Movie timings: Almost always fails to recognize movie names, especially if the movie name is weird (for instance the example I gave). When it does find a match, you don’t get results from all cineplex chains. That’s still understandable, because till now there’s no single service which allows you to check show timings across all chains. (Hint hint, entrepreneurs. Here’s an area you start-up. That is, if movie theatres stop being a dick and give you access to their data.)
  2. Restaurant / exact business names: Mostly gets it right. The problem is that the contact details supplied are often out-dated / not working, so you’re back to square one. Still, when it works this is a life saver. After all, you’re dialling in toll free, so it’s not as if your money is being wasted.
  3. ‘Vague queries’ (searching by business type): Hit-and-miss affair. Again, toll-free, so no harm in checking.

The main ‘problem’ with Google Local Voice Search is not so much of not an extensive-enough database or voice recognition. The main problem is that it’s search engine simply does not understand the concept of ‘proximity’. Once I tried to track down courier services in Bhikaji Cama Place or Vasant Kunj. Voice recognition identified the place name correctly both times. Yet, when it came to giving results, it gave me address in South Extension and Lajpat Nagar! (People who live in Delhi will realize how ridiculous this is.) And it’s not as if those services don’t exist in the places I specified (as I found out from JustDial mobile web search).

Clearly, Google Local Voice Search has quite some way to go before it becomes a dependable alternative to ‘calling your friend who lives closest to the area you want to go to’. However, the concept holds so much promise that I’m sure Google (and other companies) will invest into efforts such as this – and we, as end users, would definitely want to adopt services such as this. Searching by speaking out words is so inherently intuitive that it has the potential to bring the power of search to a lot more people and in a lot more environments (d0esn’t tie you down to your computer desk).

Until then, we can only hope for better results than shown in the video below… ;)

Howard shows off the capabilities of his ‘amazing’ phone on The Big Bang Theory

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On 23rd August 1999, Pyra Labs launched its Blogger.com blogging service. The term ‘blog’ had been used earlier as ‘weblog’ by John Barger, and then shortened to ‘blog’ by Peter Merholz – but the guy to whom credit goes for taking blogging mainstream is Pyra Labs founder Evan Williams. Ev, as he is known, has now moved on to founding an equally game-changing service called Twitter.

Blogger.com was the service which truly revolutionized the concept of web publishing and brought power to the people. Before that, you would have to hand code everything using HTML, which put a barrier on who could be elite ones publishing on the Web. Either that, or it was posting articles on mailing lists / Usenet groups. Blogger.com was eventually acquired by Google in February 2003 and has been their property since. Read a short story on Blogger’s here, and a full report with many links to commentary by prominent bloggers (in 2003) on the Google acquisition here.

Even I remember that I started off blogging with Blogger. (WordPress wasn’t that mature or well-known in those days.) There were hardly any templates around, or even hardly any other people making templates around – everyone was pretty much content with the default look. And Blogger used to have a system in those days in which if you published one post, your whole blog would be republished. Basically, all files were updated and published as static HTML files. You could hit the publish button, go away to make a mug of coffee, and still come back to find that spinning GIF spinning furiously. A few years after being acquired by Google, Blogger updated its backend and ‘overall reliability of service’.

Ironically, this ‘reliablity’ update backfired when Google’s servers couldn’t handle the strain – many Blogger users went “Gaaah!” with all the errors it kept throwing. I think it is fair to say that 2006-2007 was the year WordPress matured as a platform and more people migrated from Blogger to WordPress. Look around you, and you will find that starting from The Washington Post to a majority of self-hosted blog to be running WordPress. Along the way came tumble-blogging, mobile blogging, micro-blogging, video blogging, photo blogging, audio blogging (podcasting) and what not.

Blogging brought about a democratization of media on scale never seen before in the history of the Web. By lowering the entry barriers to publishing, you do get a lot of spam blogs, abandoned blogs, p0orLY wrITTeN BlOgs – but you also got an avenue for content which was niche enough not to get attention from mainstream media. It became a rallying point for spreading thoughts and ideas which often lead to making some impact.

It brought about a sea change in marketing too! As humans we usually tend to listen to advice on buying decisions and experience that our friends share with us. Television and radio eroded that to a large extent by making the advertisers’ voice pushed forward louder. Today when you’re going to buy a product, you probably do a search to find out what kind of reviews the product, company, restaurant, service, et al has got from others. We inherently trust a ‘person like us’ sharing his experience a bit more than an advertiser who is being paid to promote the agenda of his client. True, this is still limited to the web-savvy populace – but it’s a change which had made companies sit up and take this social media seriously. Blogging is not going to away any time soon.

So let’s say you still haven’t joined the blogging bandwagon and want to jump on-board now. Getting started is easy – go to Blogger.com or WordPress.com (or maybe even right here at Youthpad.com! ;) ) and sign up for a free account. That’s it! You’ll get a word processor like editor where you can type in content, add links / pictures / videos, etc. Try to write unique content. Nobody is going to come to your blog and read Jaswant Singh was expelled from BJP. People have newspapers, news sites, news channels to tell them that. However, if you have your own take on an incident then feel free to go ahead and write about it.

Above all, write for the love of writing. Don’t even think of making money out of it when you start off. Everything else – ads, sponsored posts – are incidental. Get good content out, and people will come to read it eventually. Remember that there are lots of blogs out there, so if you get a trickle of visitors in the first few months it’s easy to lose motivation. Happens with a lot of people that they start blogging, first six months or say they get hardly any visitors a day – then they give up. Don’t. If you really feel you’ll get demotivated by not enough people reading your content, consider posting stuff on ‘community blogging’ sites like Youthpad.com :D – you’ll always have a stream of visitors who are going to read your content. Few months later, you could have enough confidence to start off on your own.

You need not necessarily have to blog for other, i.e., a public blog. You can set up private blogs which only you or people you invite can read. This can a replacement for diaries – you don’t even need to post daily. Or you could use your blog to publish creative writings – your poems, short stories, drawings, artwork, or even publishing a novel online. Yes, there have been blogs which went to be published as book – they are called ‘blooks‘. Sidin, the current editor at Mint, got his first job after his blogs postings were noticed.

Even if you have a public blog, it’s a nice archive of how you have changed over the years. Ask every blogger who’s reading up articles from their own archives for them past few years and you’ll find everyone finding cringe-worthy stuff and going “Oh dear, I actually wrote this?” ;) But yes, it’s definitely fun. And along the way if some post of yours – a review, a story, a poem, a solution to a problem – helps out someone, somewhere then it does make you feel good.

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